Top latest Five empire today review Urban newsThe carpet continue to will not be completed. The installers arrived out late within the day they were scheduled and arrived with the incorrect carpet rather than adequate of it. We experienced to acquire intensive discussions with many people from Empire to get the correct carpet and One more installation date.
m. – 12:00am if this isn’t okay he can come back on nine/five/2018. I’m upset With all the Salesperson Danny Gomez for the reason that he lied about when employees would start and end the job. I feel this company breached the contract by not being able to entire get the job done if they stated they would. When l contacted the Salesperson Danny Gomez he was hesitant to present me professionals names and telephone number so l could create a criticism. I have tried to get in touch with customer care and was explained to the corporation would Get in touch with me in 24 hrs getting I have not read anything at all l tried out to reach out on the Salesperson but l know he lied and can say nearly anything to acquire a sale which happens to be unhappy. If l don’t get yourself a response from a manager to try for getting this resolved l will get a lawyer to dispute this contract for do the job that was accomplished!
I Under no circumstances acquired a simply call that following day!!!!! Then today I have a simply call & was explained to I’d have to spend $eighty for a serviceman to come back out & depending what he does I may need to pay extra!!!! I advised the girl nicely I don’t have $eighty right this moment & she speedily said that’s good just get in touch with again whenever you can. I then proceeded to tell her all The difficulty I’ve long gone thru & her reaction was I’ll note it on your account. I said it’s not about my account I’ve been calling for a month & she explained I’ll give this to my manager. I mentioned WHAT….will you be kidding me….I thought you were being the supervisor has was instructed a supervisor would get in touch with me again. She said I’ll give this to the supervisor & virtually ended the call.
We apologize for the practical experience and regret to listen to that you had been unsatisfied. We’ll be even more investigating your concerns, and we’ll be in contact with you before long.
I instructed my bank n customer support that Lisa wouldn't simply call me back right until it had been time for her to go away that is what precisely she did n she did not depart a contact back again quantity.
Plainly sounded suspicious to me so I called customer support to inform them and Joel, who I spoke with was completely unhelpful. He knowledgeable me that they had no interaction relating to a transform in installation day from the installer (duh, that’s why I used to be calling). After i knowledgeable him that this was two installs on two unique times that were the two tousled and unsuccessful, all I bought was an apology. There was no initiative to create just about anything proper and After i questioned to receive some type of discount I was informed that he couldn’t do that. Thanks Empire….
I approach on creating a letter on your CEO, Keith Weinberger. I've check here managed consumer complaints for one of the most important banking institutions in New Jersey.
Make sure you e-mail us at customersupport@ empire-today.com with equally your worries and account info. Be sure you point out Headquarters in the topic line.
twelve/eight/17 the customer care rep mentioned he contacted the Philly Workplace and spoke with a rep there and that I am on the checklist for any call today and they'll get in touch website with me afterwards today. All I want is my a refund at this time I instructed him And exactly how occur nobody from empire has reached out to Call me. I are actually contacting Considering that the working day after the set up and if I don’t contact empire customer care they don’t know I exist. I informed him that if I don’t listen to from Empire today by 3pm I might be calling back again. And on Monday I am planning to tiny’s promises court docket to file to receive my funds credited back.
I suppose to get carpet put in today, I was advised installer will appear concerning 8am to 6pm. I waited and waited and spoke to the revenue rep and was created certain that they can appear no matter what and installtion will be concluded today. At 5pm i obtained a simply call from your installer and explained they cant appear today.
Your fulfillment is very important to us, and we regret to hear that you simply’re not satisfied with your floor maintenance. We’ve located your account, and we’ll be in touch along with you soon to discuss your problems.
Ultimately we linked, I plan the entire substitute for November six, 2017. I requested another installer not Miguel. Kim requested the original amount/footage of flooring and subfloor elements to generally be sent While using the installers.
November six, 2017 at 11:58 am We obtained a carpet for our reduced degree, a yr afterwards we started out noticing carpet rolls so i referred to as Empire Today to see should they might have their installers return to tighten up the Place. The customer care agent gave me a confirmation range and explained to me that Steve Fulbright would simply call me again to put in place an appointment with me to come out to see the carpet.
I'm staying told to attend till tuesday for installation. There isn't a way I am likely to wait around until finally Tuesday. I require a connect with back again from the Co-oporate or I is not going to hesistate to achieve out to Keith Weinberger and I'll blow you fellas up on all social medial platforms.